Need to contact us? No problem! Send us an email 24/7 at firstname.lastname@example.org and someone will get back to you typically within 24 hours.
Or give us a call toll free at 1-844-603-4743 and we'd be happy to answer your questions or discuss your off-grid living goals.
We gladly accept any unused and unopened merchandise for a full refund within 30 days of purchase. Simply return the complete product to us in its clean original packaging, accompanied with the original proof of purchase or receipt. Note that the buyer is responsible for return shipping costs.
Unused items but with open boxes within 30 days of purchase will be subject to a 5% restocking fee. These items must be returned in the original packaging with all accessories.
Special-order merchandise is not returnable.
All merchandise is subject to the manufactures warranty and will be repaired or replaced as per the manufactures directions.
Non-refundable items include: Lifestraw, cleaning products, batteries, hammocks, Coghlans, Aquatabs, and other items as specified.